LendingLinc Privacy Policy
Posted: September 26, 2023
Effective: September 26, 2023
Thanks for using LendingLinc! Here we describe how we collect, use, and handle your personal data when you use our website, software, and services (“Services”).
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What & Why
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We collect and use the following information to provide, improve, protect, and promote our Services.
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Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan when applicable, and set up two-factor authentication (like your name, email address, phone number, and payment info when applicable).
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Your Data. Our Services are designed as a simple way for you to share business information, files, documents, comments, question replies, messages, and so on (“Your Data”) with your lender. To make that possible, we store, process, and transmit Your Data as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Data with others, as well as things like the size of files, the time it was uploaded, collaborators, and usage activity.
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Usage information. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders, and sending and receiving electronic signature requests and other transactions). We use this information to provide, improve, and promote our Services, and protect LendingLinc users. Please contact us at privacy@LendingLinc.com for more information about how we use this usage information.
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We may also collect information from you if you interact with LendingLinc representatives at an event, download marketing or educational materials from our website, or contact a LendingLinc representative. We may use the information you provide to send you additional marketing materials.
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We sometimes contact people who don’t have a LendingLinc account. If you receive an email and no longer wish to be contacted by LendingLinc, you can unsubscribe and remove yourself from our contact list via the message itself.
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Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance. For more information on the lawful bases for processing your data, please contact us at privacy@LendingLinc.com.
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With Whom
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We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
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We only share Your Data with other LendingLinc users that you authorize us to do so.
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Others working for and with LendingLinc. LendingLinc uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions. For a list of trusted third parties that we use to process your personal data and more details on the categories of personal information that we’ve disclosed, please contact us at privacy@LendingLinc.com.
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Other LendingLinc Companies. LendingLinc shares infrastructure, systems, and technology with other LendingLinc Companies to provide, improve, protect, and promote LendingLinc Company Services. We process your information across the LendingLinc Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies. For more information on LendingLinc Companies, LendingLinc Company Services, and how your data is used, please contact us at privacy@LendingLinc.com.
Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of LendingLinc or our users; (d) protect LendingLinc’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
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Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:
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We publish a Transparency Report as part of our commitment to informing you about when and how governments ask us for information. This report details the types and numbers of requests we receive from law enforcement. We encourage you to review our Government Request Principles and Transparency Report for more detailed information on our approach and response to government requests.
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How
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Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.
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User Controls. You can access, amend, download, and delete your personal information by logging into your LendingLinc account and going to your account settings page. Contact us to learn more about managing your account or amending your profile information.
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Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. Learn more here. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
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Where
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To provide you with the Services, we may store, process, and transmit data in the United States and Canada. Data may also be stored locally on the devices you use to access the Services.
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Your Control and Access of Your Data
You have control over your personal data and how it’s collected, used, and shared. For example:
To delete Your Data in your LendingLinc account, please contact us at privacy@LendingLinc.com.
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Choose what other LendingLinc users can have access to Your Data.
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Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
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Access and take your data elsewhere. You can access your personal data from your LendingLinc account and you can download a copy of Your Data in a machine readable format. You can also ask us for a copy of personal data you provided to us or that we’ve collected, the business or commercial purpose for collecting it, the types of sources from which it was obtained, and types of third parties we’ve shared it with.
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Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.
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If you would like to submit a data access request or object to the processing of your personal data, please email us at privacy@LendingLinc.com. To request that your personal data be deleted, or would like more information on how to control and access your personal data, please contact us at privacy@LendingLinc.com.
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LendingLinc as controller or processor. If you reside in North America (the United States, Canada, and Mexico), LendingLinc, Inc. acts as your service provider.
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Changes
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We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.
Contact
Have questions or concerns about LendingLinc, our Services, and privacy? Contact our Data Protection Officer at privacy@LendingLinc.com. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.